HELP CENTER

Shipping policy

Orders are shipped within 2 business days after the order has been received. You will receive an email notification once your order has shipped along with tracking information.

Orders placed by 12:00 noon Eastern Time, Monday through Friday, will be processed on the same day. Orders received after that time or on the weekend will be processed the next business day, with the exception of Holiday or high volume timeframes. Once an order has been processed and shipped, it typically takes 3-7 days to arrive using Ground shipping, depending on the destination. Expedited orders using Two-Day or Overnight delivery should arrive the designated number of business days after being shipped. Saturday and Sunday delivery are not available.

Yes, we offer free standard shipping within the US on orders of $50 or more.   

Yes, we can ship to P.O. boxes via USPS Ground shipping only. Orders to such as addresses are not eligible for expedited shipping.

We currently ship to the 50 united states plus the District of Columbia, Puerto Rico and the Virgin Islands. Unfortunately, we do not ship internationally at this time.

You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation email. 

Returns and exchanges

We are committed to providing premium customer service to our customers and accept returns free of charge (minus shipping costs). Do you want to start a return? Please visit our returns page and follow the instructions.

Kristoferbuckle.com offers a 30-day satisfaction guarantee. If you are unsatisfied with your purchase from kristoferbuckle.com for any reason within 30 days of your original purchase date, you may return your purchase for a full refund of the purchase price, less original shipping and handling fees. Shipping costs will never be refunded unless a shipping error was made by kristoferbuckle.com. Examples of shipping errors include incorrect shipping service used after customer selected and paid for other service, incorrect product was shipped, or the product was unusable due to damage incurred during shipping.

Please allow up to 14 business days for processing.

In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a credit after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.

Use our Return Request tool to request a return and get a return label. Click here to start a return request.

If you have not received your order confirmation within 24 hours of placing your order, please contact us via email at orders@kristoferbuckle.com or call 1-855-895-6980.

Product Related Questions

Currently, you can purchase Kristofer Buckle® products via our website.

All Kristofer Buckle® formulas are developed to work for all skin types.

Kristofer Buckle® formulas are never tested on animals.

Kristofer Buckle formulas are never tested on animals. Although the Kristofer Buckle® products are not certified Vegetarian or Vegan, the majority of our products formulas contain no animal derived ingredients. A few of our products may contain beeswax.

All Kristofer Buckle® products are formulated without gluten. We cannot guarantee that all ingredients or products were produced in an allergen free environment. We recommend checking with your physician prior to use if you suffer from a gluten intolerance.

All Kristofer Buckle® products are formulated without parabens.

All Kristofer Buckle® formulas products are formulated without nuts. We cannot guarantee that all ingredients or products were produced in an allergen free environment. We recommend checking with your physician prior to use if you suffer from a nut allergy.

For general and product related inquiries including product information, partnerships and distribution, you can contact us via email at info@kristoferbuckle.com

Ordering & Accounts Questions

No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list and easily check your order status. And we can contact you if there's a problem with your order. If you choose not to create an account, simply select “Guest” at checkout.

Due to our fast fulfillment processing, we unfortunately are not able to change or cancel your order after it has been placed. Please refer to our shipping and returns policies for more information on returns.

Kristofer Buckle is no longer responsible for lost or stolen packages. Please contact USPS (800-ASK-USPS) or UPS (800-PICK-UPS) to file a claim using your tracking number for your order.

If you have a question regarding the status of your recent online order, you can contact us via email at orders@kristoferbuckle.com

A kristoferbuckle.com team member will respond to your email or phone message within 24-48 hours.

Need more help?

Do you need more assistance? Please email our Customer Service Team info@kristoferbuckle.com.